Refund policy
At Ysonys, we want you to feel confident when shopping with us. If something doesn’t meet your expectations, our return and refund guidelines below explain how we can help.
1. 14-Day Right of Withdrawal (EU/EEA Customers)
If you are located in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
After notifying us, you have an additional 14 days to send the item back.
2. Return Eligibility
To be eligible for a return, products must be:
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Unused and in original condition
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In original packaging
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Complete with all accessories, tags, and components
Non-returnable items include:
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Gift cards
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Digital/downloadable goods
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Personalized or custom-made products
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Intimate or hygiene-related items
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“Final Sale” products
3. How to Start a Return
Email us at ysonysofficial@gmail.com with:
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Order number
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Item(s) you want to return
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Reason for return (optional)
We will send you the return address and instructions.
4. Return Shipping Costs
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
5. Refund Processing
Once your return arrives and is inspected, we will notify you of approval or rejection.
If approved:
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Refunds are issued to your original payment method
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Processing may take 3–7 business days, depending on your bank
Shipping fees at checkout are non-refundable, unless Ysonys made an error.
6. Exchanges
To request an exchange, contact us first to confirm item availability. Exchanges are processed once your returned item is received.
7. Damaged / Wrong / Defective Items
If your product arrives damaged or incorrect, contact us within 7 days of delivery with photos.
We will replace the item or issue a full refund at no cost to you.
8. Order Cancellations
Orders can be canceled before shipment. If the order has shipped, you must follow the return process.